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Terms of service

Terms of Service

Effective Date: 4/30/2025

Welcome to AESwave.com. By accessing or using our website, services, or products (physical or digital), you agree to comply with and be bound by the following Terms of Service, subject to applicable consumer protection laws. If you do not agree with these terms, please do not use our services.

These Terms apply to all websites owned and operated by Automotive Electronics Services, Inc., including but not limited to aeswave.com and subdomains such as cloud-apps.aeswave.com (collectively, the “AES Sites”).

Any other websites using the AESwave name, logo, or likeness without our written authorization are not affiliated with AES and are not covered by these Terms. If you suspect a fraudulent or unauthorized website, please contact us immediately at info@aeswave.com.

 

 

1. Who We Are

Automotive Electronics Services, Inc., also known as AES or AESwave, is an authorized reseller and manufacturer of automotive diagnostic tools and accessories. We offer physical tools, digital resources, and training materials through our Shopify-powered e-commerce site. To support your experience—from browsing to support—we use third-party apps and internal platforms.

 

 

2. Use of Our Website

You must be at least 18 years old or have the supervision of a legal guardian to use this site. You agree to provide accurate information when placing orders and to use our tools and content for lawful automotive diagnostic and repair purposes.

By communicating with us electronically (including email, chat, forms, or website interactions), you consent to receive communications from us electronically and agree that such communications satisfy any legal requirement that they be in writing.

 

 

3. Account Responsibility

You may need to create an account to access certain features or complete purchases. You agree to provide accurate and up-to-date information and to keep your login credentials secure. You are responsible for all activities under your account and must notify us immediately of any unauthorized use.

 

 

4. Orders & Payments

All orders are subject to acceptance and availability. Prices are listed in USD and may change without notice. We reserve the right to refuse or cancel orders, especially those flagged as fraudulent.
 Payment is captured at checkout for most orders. Preorders or backordered items may be charged in advance. We do not ship orders until full payment has been received unless alternate arrangements have been approved.

The receipt of an order confirmation or order number does not guarantee acceptance of your order. We reserve the right to limit quantities, verify details, or cancel any order at our discretion.

 

 

5. Promotions & Discounts

From time to time, AESwave may offer promotions, discounts, or coupon codes. These offers are subject to change or cancellation at any time. Promotional codes may have limitations, are not redeemable for cash, and may not be combined unless stated otherwise.

 

 

6. Product Use & Warranties

We do our best to describe our products accurately. Manufacturer warranties apply where available. Our own branded tools carry warranties as specified per item. Misuse or unauthorized modification of tools voids all warranties. For full details, see our Warranty Policy.

 

 

7. Returns & Refunds

Returns are accepted based on our Return & Refund Policy. Restocking fees may apply. Digital goods and subscription-based services may be non-refundable. Please review the full policy for eligibility, timeframes, and return instructions.

 

 

8. Intellectual Property

All content on our site, including logos, product descriptions, manuals, and guides, is owned by AESwave or our licensors. You may not copy, redistribute, or use this content without permission.

 

 

9. Limitation of Liability

AESwave is not liable for any damages arising from improper use of our tools or information. Our products are intended for professional use and should be operated by qualified individuals.

 

 

10. Termination

We reserve the right to terminate accounts or cancel orders if these Terms are violated.

 

 

11. Changes to Terms

We may update these Terms from time to time. Continued use of our website means you accept any changes.

 

 

12. Governing Law 

These Terms are governed by the laws of the State of California and the city of Fresno, CA.

 

 

13. Shipping Policy (document & web page need to be created)

For details on order processing times, carriers, international shipping, and lost package claims, please see our Shipping Policy.


 

 

14. Accessibility Statement (document & web page need to be created)

We are committed to making our site accessible to all users. If you experience any issues using our website, please refer to our Accessibility Statement or contact us directly.


15. Copyright Policy (DMCA)

If you believe that content sold or displayed on AESwave.com, such as eBooks or training materials, infringes your copyright, please send a DMCA notice to:

DMCA Agent
 AESwave / Automotive Electronics Services, Inc.
 5465 E Hedges Ave
 Fresno, CA 93727
 Email: info@aeswave.com
 Phone: 559-292-7851

Your written notice must include:

  • Your physical or electronic signature

  • A description of the copyrighted work

  • Identification of the material being infringed

  • Contact information (name, address, phone, email)

  • A statement that you have a good faith belief that the use is not authorized

  • A statement that the information provided is accurate and that you are authorized to act on behalf of the copyright owner




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